Privacy Policy

Vizcab

Contents:
1. The personal data we process
 2. Retention of personal data
3. Recipients of personal data
4. Transfer of personal data
5. Your rights regarding your personal data
6. Cookies and similar technologies
7. Personal data of minors under 15 years of age
8. Changes to our Privacy Policy
9. How to contact us






Personal data we process

Combo Solutions, a SAS with share capital of €229,365 whose registered office is located at 26, rue Louis Blanc, 69006 Lyon, registered with the Lyon Trade and Companies Register under number 811 426 584, VAT number FR65811426584 ("We"), as data controller, collects the personal data you submit to us when you use the services we provide (the "Services").  

In addition to the personal data that you submit to us, that is submitted to us, or that we collect automatically. We may combine such personal data with the personal data you submit to us for the purposes described in this Privacy Policy.

The table below (Table 1) details the categories of personal data that are collected as mentioned above and how we use this data when you use our Services, as well as the legal basis on which we process it.

 
Table 1

Data categories Purposes of processing Legal basis for processing
Your account details: job title, email address, surname, first name, postal address, telephone number We process this data in order to create an Account for you. Provide the Services under the terms of the contract we have entered into
We process this data in order to be able to communicate with you in connection with the provision of the Services. Provide the Services under the terms of the contract we have entered into
We process this data in order to put you in contact with other users of our Services. Our legitimate interest in providing our customers with business-relevant introductions.
We process this data in order to send you marketing communications about our Services. Our legitimate interest in providing you with information about our Services and news about our activities. This processing may also be based on your consent if your professional activity is not related to our Services.
Payment data: credit card data In order to process the payments you make to benefit from the Services Provide the Services under the terms of the contract we have entered into
Contact data for people working with project managers, contractors, suppliers and inspection offices: email address, surname, first name, postal address, telephone number. We process this data in order to be able to provide our customers with Services, and more specifically with Building Life Cycle Assessment or Support Services. This data is provided by our customers. Our legitimate interest in providing our customers with building lifecycle analysis services.
We process this data in order to send you marketing communications about our Services. Our legitimate interest in providing you with information about our Services and news about our activities. This processing may also be based on your consent if your professional activity is not related to our Services.

We may anonymize or aggregate the personal data we collect (so that it is no longer considered personal data) and use data for purposes such as testing our IT systems, research, data analysis and improving the Services (including as part of the dissemination of a construction carbon observatory).

If you choose not to provide the personal data identified as mandatory (which generally means that they are necessary to be able to use the Services or respond to your requests), we may not be able to respond to your requests or provide the Services to you.

Personal data we process

Combo Solutions, a SAS with share capital of €229,365 whose registered office is located at 26, rue Louis Blanc, 69006 Lyon, registered with the Lyon Trade and Companies Register under number 811 426 584, VAT number FR65811426584 ("We"), as data controller, collects the personal data you submit to us when you use the services we provide (the "Services").  

In addition to the personal data that you submit to us, that is submitted to us, or that we collect automatically. We may combine such personal data with the personal data you submit to us for the purposes described in this Privacy Policy.

The table below (Table 1) details the categories of personal data that are collected as mentioned above and how we use this data when you use our Services, as well as the legal basis on which we process it.

Retention of personal data

We retain personal data for the time necessary to provide the Services and for the other purposes described in Table 1. We also retain personal data where necessary to comply with our contractual and legal obligations, where we have a legitimate interest in doing so (such as improving and developing our Services, and improving the security and stability of our Services).

We may also retain your personal data in order to defend or enforce our rights, to respond to legal requests, in connection with a merger/acquisition or in order to implement the Contract we have entered into with you.

In any event, we take into account the amount, nature and sensitivity of the personal data, as well as the potential risk of harm resulting from unauthorized use or disclosure of your personal data, in determining how long we will keep your personal data.

In the event of withdrawal of consent (where consent is the legal basis for processing, as described in Table 1) or upon expiry of the retention period for personal data collected for the purposes referred to in Table 1, the personal data concerned will be automatically deleted or rendered permanently anonymous.

Recipients of personal data

We may also share your personal data with the following third parties for the purposes described below.


Table 2

Third-party recipients of your personal data Personal data concerned
Service providers: We use third-party service providers to carry out certain actions in connection with the uses of personal data described above. Depending on the service provided by the third party, the latter may process personal data on our behalf or have access to personal data. All the personal data listed in Table 1.
To other users: we may communicate your personal data to other users of our Services so that they can send you marketing communications. Your account data as mentioned in Table 1.

  • We may also share your personal data with third parties in the following circumstances:

As part of a business transaction or reorganization. We may take part in or be involved in a business transaction, such as a merger, acquisition, financing, sale of assets, etc. As part of the negotiations for such a transaction, we may disclose personal data to third parties. As part of the negotiation of such a transaction, we may disclose personal data to third parties. Personal data may also be disclosed in the context of insolvency, liquidation, reorganization or similar proceedings. Such processing is carried out on the basis of our legitimate interest in administering Combo Solutions, SAS at various stages of its development.

 

To comply with legal obligations or enforce our rights: We may disclose personal data to third parties, such as legal advisors and authorities: 

  • to establish, exercise or defend legal claims; 
  • to comply with our legal obligations; 
  • to assert our rights and, in particular, to enforce the terms of the Contract we have entered into with you;
  • to prevent, identify or stop fraud. 

Such processing is also carried out on the basis of our legitimate interest in asserting our rights and complying with legal obligations.

- With the consent or instructions of the persons concerned: We may disclose personal data concerning an individual to certain other third parties or publicly with their consent or according to their instructions.

Transfer of personal data

In the event that your data is transferred outside the European Economic Area, we will ensure that: (i) personal data is transferred to countries recognized as offering an equivalent level of protection; or (ii) the transfer is made in accordance with appropriate safeguards, such as the standard contractual clauses adopted by the European Commission (including the additional safeguards recommended by the European Data Protection Board). 

- Adequacy decisions in accordance (Article 45 of the RGPD): the European Commission has found that certain countries outside the European Economic Area adequately protect personal data. 

- Standard contractual clauses (Article 46 of the RGPD): the European Commission has also adopted standard contractual clauses, which provide safeguards for personal data transferred outside the European Economic Area. We may use these standard contractual clauses in the case of a transfer of personal data to a country outside the European Economic Area that has not been deemed to adequately protect personal data.

If you would like to know more about these measures, please contact us using the contact details at the end of this Privacy Policy.

Your rights with regard to your personal data

You have the following rights with respect to your personal data (subject to certain limitations provided by law):

Rights
Access You are entitled to :
  • (i) confirmation of whether or not we are processing your personal data, and where ;
  • (ii) information on the categories of personal data we process, the purposes for which we process your personal data and information on how we determine the applicable retention periods;
  • (iii) information on the categories of recipients with whom we may share your personal data; and
  • (iv) a copy of the personal data we hold about you.
Rectification You have the right to obtain rectification of any inaccurate or incomplete personal data we hold about you, within a reasonable time.
Treatment limitation You have the right, in certain circumstances, to ask us to limit the purposes for which we process your personal data if the continuation of the processing as implemented is not justified.
Deletion You have the right, in certain circumstances, to ask us to delete your personal data within a reasonable period of time if the continued processing of such personal data is not justified.
Portability You have the right, in certain circumstances, to receive a copy of the personal data you have provided to us in a structured, commonly used and machine-readable format, which allows its re-use, or to request the transfer of your personal data to another person.
Withdrawal of consent There are certain circumstances in which we need your consent to process your personal data. In these cases, and if you have given your consent, you have the right to withdraw it. If you withdraw your consent, this will not affect the lawfulness of our use of your personal data prior to your withdrawal.
Opposition You also have the right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. If there are compelling reasons to continue processing, we will keep you informed. You may object to marketing activities for any reason.

Cookies and similar technologies

All of us, our partners and third-party suppliers may use (i) cookies or small data files that are stored on a person's computer and (ii) other similar technologies, such as web beacons, pixels, embedded scripts, location identification technologies and logging technologies (collectively, "cookies") to automatically collect certain personal data when a person visits or interacts with our Services. This helps us provide you with a good experience when you browse our Services and also allows us to monitor and analyze how you use and interact with our Services so that we can continue to improve our Services. It also helps us and our partners to identify products and services that may be of interest to you. 

We may also automatically collect and use other unique information, such as your unique device identifier, when you use our Services. Our third-party partners and suppliers may be able to access and use this unique information, including your unique device identifier, to track your use of the apps provided as part of our Services on your device and use this information for purposes such as targeted advertising.

Categories of cookies used

We use the following types of cookies (further information on these cookies can be found in table 1 below):

(a) Strictly necessary cookies. These cookies enable basic functionalities such as security, network management and accessibility. You can disable them by changing your browser settings, but this may affect the operation of the Services. The legal basis for our use of strictly necessary cookies is our legitimate interests in being able to provide and maintain our Services. 

(b) Functionality cookies. These enable a website to remember information that modifies the behavior or appearance of the site, such as your preferred language or the region in which you are located. The legal basis for our use of functionality cookies is our legitimate interest in being able to provide and maintain our Services.

 

(c) Analytical/performance cookies. These cookies allow us to recognize and count the number of visitors to our Services, and to see how visitors use our Services. This helps us to improve the operation of our Services, for example by ensuring that users can easily find what they are looking for. If you access our Services with a European IP address, you have been asked to consent to the use of these cookies. You are free to refuse your consent. 

(d) Targeting cookies. These cookies record your visit to our Services, the pages you have visited and the links you have followed. They are used to track visitors through our Services. If you access our Services with a European IP address, you have been asked to consent to the use of these cookies. You are free to refuse your consent.

Table 1

Name Supplier Purpose Expiration Category
Hotjar [Hotjar] "We use Hotjar to better understand our users' needs and to optimize the offering and experience on this website. Thanks to Hotjar's technology, we gain a better understanding of our users' experiences (for example, how long users spend on which pages, which links they click, what they like and dislike, etc.) and this helps us tailor our offering to our users' feedback. Hotjar uses cookies and other technologies to collect data about our users' behavior and their devices, in particular the device's IP address (collected and stored anonymously during your use of the website), screen size, device type (unique device identifiers), information about the browser used, location (country only), preferred language for displaying our website. Hotjar stores this information in a pseudonymized user profile on our behalf. Hotjar is contractually prohibited from selling the data collected on our behalf." [1/25/25 9:42] Analytical
Google Analytics [Google] "We use Google Analytics to better understand the needs of our users and to optimize the offering and experience on this website. Through Google Analytics technology, we obtain valuable information about our users' behavior and devices, including information such as IP address (collected and stored anonymously), geographic location (city level), as well as preferred language for displaying our website. This data is anonymized and aggregated to help us improve our service. Google Analytics stores this information in a pseudonymized user profile on our behalf. Google is contractually prohibited from using the data collected for any purpose other than to provide its analytics services." [3/1/25 9:42] Analytical
Hubspot [Hubspot] "We use HubSpot to improve interaction with our users and optimize our website. Using HubSpot's technology, we collect data about our users' behavior, such as pages visited, time spent on pages, clicks on items, and tracking information to personalize the user experience. This data includes information similar to cookies and is used for marketing and personalization purposes." [7/24/24 10:42] Analytical, Functional
Userguiding [Userguiding] "We use Userguiding to improve the user experience on our website. With this technology, we can collect data on how our users interact with our content, including pages visited, time spent on the site and tutorial steps taken. This information helps us to tailor our content to the needs and feedback of our visitors. Userguiding uses cookies and other similar technologies to collect data about users and their devices, including IP address (collected and stored anonymously), type of browser used, operating system, geographical location (at country level), and preferred language for displaying our site. This data is aggregated and analyzed to improve the user experience." [12/31/24 0:01] Target
LinkedIn [LinkedIn] "We use LinkedIn to understand how users interact with our content on the platform and to improve our advertising campaigns. LinkedIn collects information about clicks and interactions with our ads, as well as information about users' devices, including IP address and other similar data for targeting purposes." [12/13/24 0:01] Target
Semrush [Semrush] "We use Semrush to analyze traffic and optimize our online marketing campaigns. Using this technology, we can collect data about user behavior and interaction with our site, including pages visited, session duration and information about visitors' devices, such as IP address." [05/04/25 10:30] Analytical
Weglot [Weglot] "We use Weglot to translate our website and guarantee its accessibility. Thanks to this technology, we collect data on users' interactions with our site to understand their behavior, improve our site's performance and optimize the user experience." [12/31/22 23:59] Functional
OVH [OVH] "We use OVH to host our site and store data collected about our users. This data includes information similar to cookies, as well as information about users' devices and geographic location." [12/31/22 23:59] Functional

Purpose of using cookies

We use cookies for a number of purposes, as described below: 

- If you create an account with us, we will use cookies to manage your registration and for general administration purposes. These cookies are generally deleted when you log out; however, in some cases they may be retained to remember your browsing preferences and use of our services when you log out.

- We use cookies when you are logged in to remember your connection. This saves you having to log in again each time you visit a new page. These cookies are generally deleted or erased when you log out.

- The Services offer newsletter subscriptions and cookies may be used to remember your subscription where applicable.

- When you submit data via a form, cookies may be installed to store your user details for future correspondence.

- In order to provide you with an optimal experience when using the Services, we offer you the possibility of defining your preferences for the operation of the Services. In order to remember your preferences, we need to use cookies.

- We may also use the information we collect through cookies to understand your browsing activities, including on unaffiliated third-party sites. We use this information to provide information about products and services that may be of interest to you, including through targeted advertisements to you or to groups of other users sharing similar characteristics, such as likely business interests and demographics, on third-party platforms. 

Your choices regarding cookies

If you prefer not to accept cookies, you can use our consent management tool to disable cookies. 

In addition, most browsers will allow you to modify your cookie settings by adjusting your browser parameters to: (i) notify you when you receive a cookie, giving you the chance to decide whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to reject cookies automatically.  

 

Personal data of minors under the age of 15

Any use of or access to the Services by anyone under the age of 15 is strictly prohibited. Our Services are not directed to persons under the age of 15, and we do not intend to knowingly collect or solicit personal data from them. If you are under 18, please do not use our Services and do not provide us with any personal data.

Changes to our Privacy Policy

Combo Solutions, a SAS with share capital of €229,365 whose registered office is located at 26, rue Louis Blanc, 69006 Lyon, registered with the Lyon Trade and Companies Register under number 811 426 584, VAT number FR65811426584 ("We"), as data controller, collects the personal data you submit to us when you use the services we provide (the "Services").  

In addition to the personal data that you submit to us, that is submitted to us, or that we collect automatically. We may combine such personal data with the personal data you submit to us for the purposes described in this Privacy Policy.

The table below (Table 1) details the categories of personal data that are collected as mentioned above and how we use this data when you use our Services, as well as the legal basis on which we process it.

Contact us

If you have any questions or requests regarding this Privacy Policy or other privacy-related matters, please send an e-mail to: c.aracil [at] vizcab.io